Interscale is committed to providing you with quality service and this policy outlines our ongoing obligations to you in relation to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APP) set out in the Privacy Act 1988 (Cth) (Privacy Act). The APPP sets out how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner’s website at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: name, address, email address, telephone and fax numbers.
This Personal Information is collected in a variety of ways including interviews, correspondence, by telephone and fax, by email, through our website interscale.com.au, from your website, from media and publications, from publicly available sources, from cookies and from third parties. We do not guarantee any third party website links or policies that are authoritative.
We collect your Personal Information for the primary purposes of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes that are closely related to the primary purposes, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting it and how we plan to use it.
Sensitive information is defined in the Privacy Act as information or opinions about matters such as a person’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will only be used by us:
For the primary purpose for which it was obtained
For a secondary purpose directly related to the primary purpose
With your consent; or where required or permitted by law.
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by a third party. In such cases, we will take reasonable steps to ensure that you are aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances, including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purposes for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files which we will retain for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you would like to access your Personal Information, please contact us in writing.
Interscale will not charge you any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may ask you for identification before releasing the requested information.
It is important to us to ensure that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete and up to date. If you find that the information we hold is out of date or inaccurate, please let us know as soon as possible so that we can update our records and ensure that we can continue to provide you with a quality service.
This policy may change from time to time and is available on our website.
If you have any questions or complaints about our Privacy Policy, please contact us at:
1509/401 Docklands Drive Docklands, VIC
[email protected]
1300 205 999
