BIM/Model Management
This component of the BIM Management Services offering will see Interscale take ownership of the ongoing maintenance and management of the project as outlined in the scope information below. Services within the scope of the offering include:
- Model Audit.
- Ensures a healthy model to reduce the risk of corruption.
- Provides a summary report of critical model maintenance action items.
- Alerts, Line Styles, Imports, and File Sizes.
- Weekly Maintenance.
Cleanup, Compaction, Archive. - Template Maintenance.
- If/when necessary, when changing Revit versions.
Content Management
Part of the scope of this agreement is to ensure that the project runs smoothly. Interscale has extensive experience in preventing Revit file corruption, and therefore, Content Management is critical because poor family management often leads to Revit file corruption resulting in days of downtime or rework. Services within the scope of the offer include:
- Review content.
- Troubled family audit.
- Weekly family health check.
Project Start
We see project kick-off as a critical step to ensure the team is working as a cohesive unit both internally and with external parties. Ensure all staff across the business start with the correct procedures to minimise the risk of time-consuming rework. Services within the scope of the offering include:
- Work with Team Lead to initiate project.
- Coordinate Together.
- Template Preparation.
Folder Structure - Organization.
Project Meeting
To ensure timely and organized project completion, Interscale recommends weekly meetings at various stages of the project. This gives Interscale and the business the ability to organize early on, and also adapt to any challenges the broader team is facing at the moment. Services within the scope of the offering include:
- Discuss the BEP (BIM Execution Plan) for the project.
- Mark’s internal struggles.
- Progress reports.
- Allocation of responsibilities.
End User Support
Interscale’s capabilities and experience in Service Desk outsourcing are extensive and represent a differentiating point in our BIM Management Services offering, providing the first point of contact for any staff requiring assistance.
This solution element covers the following key business outputs:
All incidents reported by end users within the business will be routed to the Interscale Service Desk facility via our standard 1300 number, email or ticket agent.
Logged incidents will be assigned a Priority level (P1, P2 etc) and then assessed against the Service Level Target to determine the appropriate action.
Accordingly, an Interscale team or personnel will be assigned to resolve the incident. Response to these incidents may require assistance from an “On-Site Technician” resource, or may be handled by a specialist technical resource in a remote capacity (or both).
Types of requests include:
- Autodesk Licensing and Contract Management.
- Workflow Issues.
- Generic Software Errors.
- Software Support for: Revit, AutoCAD, Navisworks, BIM360, Dynamo, 3DS Max, Enscape, and Bluebeam.
